Privacy Policy

When you use Sheraa Bookstore, we may collect the following types of information:

• Account information: Name, email address, and password when you register.
• Order information: Shipping address, payment method details (processed securely by our payment provider — we do not store card numbers), and order history.
• Usage data: Pages visited, search queries, and interactions with the site to help us improve your experience.
• Communications: Any messages you send us via the contact or inquiry form.

• To process and fulfill your orders.
• To send you order confirmations, shipping updates, and receipts.
• To respond to your inquiries and customer support requests.
• To personalise your browsing experience and recommendations.
• To send promotional emails and offers — you can unsubscribe at any time.
• To detect and prevent fraud or unauthorised access.

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how visitors use our site. You can disable cookies through your browser settings, but some features of the site may not function correctly without them.

We do not sell or rent your personal data. We may share it with:

• Payment processors (e.g., Paymob) to complete transactions securely.
• Shipping partners to deliver your orders.
• Service providers who assist us in operating the site (e.g., email delivery, cloud hosting), bound by confidentiality obligations.
• Legal authorities if required by law or to protect the rights and safety of our users.

We implement industry-standard security measures including HTTPS encryption, hashed passwords, and access controls to protect your data. However, no online system is 100% secure — please use a strong, unique password and keep it confidential.

We retain your account data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us. Some data may be retained for legal or accounting purposes.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Request deletion of your data.
• Opt out of marketing communications.

To exercise these rights, contact us at support@sheraabook.com.

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

Sheraa Bookstore is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us so we can remove it.

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of the site after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy, please contact us at:
support@sheraabook.com